Importance of technical support

It all started in 1999, when my husband (Amar) and I owned a Reseller Hosting account with a fairly large Web Hosting company. We were trying to write an application in CGI Perl with MySQL.. The connecting code, unfortunately didn’t work online, as it did on our local computer. Amar sent an email to tech support, asking for help connecting Perl to MySQL.. The Web Hosting company was one of the largest at the time, and we were expecting prompt response.

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India – Fastest growing Free market Democracy

Last year alone, outsourcing in India grew over 25 per cent, and India continued its domination over other competing countries such as China, Ireland, Israel and the Philippines.

India is in a position to cater to the demands of the market. Its biggest strength is its vast supply of over 2 million graduates and 300,000 post graduates that pass out of its colleges each year. Its vast resource of English-speaking college-educated workforce and low-cost labour gives it an edge in the offshoring world.

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Understanding htaccess

.htaccess (Hypertext Access) is the default name of Apache’s directory-level configuration file. It allows webmasters to customize configuration directives, normally available in the main httpd.conf.

htaccess allows webmasters to do a range of customization to a webservers behaviour in a directory, including password protecting them, denying access, error handlers, redirects and a lot more. htaccess is particularly useful when you don’t have root access to the server. For example, in virtual Web Hosting and ISPs.

Before making any of these configurations, however, the following points need to be kept in mind.

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Outsourcing Web Hosting support – Questions to ask your provider

While Technical support has traditionally been considered an inhouse forte, Web Hosting companies are now trying a combination of InHouse and remote teams. Round the clock support and better expertise at lower costs are driving Web Hosts to consider outsourcing at least part of their support.

What does a Web Host need to consider when outsourcing to a 3rdparty Tech support company? Experience, technical expertise, Staff Qualifications, infrastructure, accountability, communication, quality and more. In this article, This article presents a Checklist of questions to ask your Outsourced provider, should you decide to outsource.

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