Customer Mania!

-Ken Blanchard, Jim Ballard and Fred Finch Ken Blanchard has written this beautiful book,Customer Mania!, where he gives the secret of building a Customer-Focused Company. He has used Yum Brands, Inc. as a case study. Yum! owns some of the best known restaurant brands...

Uptime Monitoring for Web Hosts

  Many hosts advertise 99.99% uptime or anything above 99.9%. Is 99.9% any different from 99.99%. Does it make a difference to anyone. The difference is only 0.09%, for crying out loud!! Well, there is a difference       A 99.99% uptime means 54.84 minutes of downtime...

Server Load – The Basics

Load, in computing, is a measure of the amount of processing a computer system is currently performing, usually in the form of a scalar and as some variation on a percentage. – Wikipedia definition. In a *nix variant, Server load can be calculated by the uptime...

Understanding SOA records

I’ve learned that there is nothing more peaceful than a sleeping child. – Anonymous, Age 30 To an Internet Administrator, there is nothing more peaceful than a stable and optimized DNS server. The moment there is a wrong configuration,the server wakes up...

Understanding MX records

MX stands for Mail Exchange Records. MX records are used in DNS records(or Zone files) to specify how email should be routed. Lets take an example of say liz@mydomain.com. This is how a typical DNS record(for mydomain.com) looks like.     ;; Zone file for...