Importance of technical support

It all started in 1999, when my husband (Amar) and I owned a Reseller Hosting account with a fairly large Web Hosting company. We were trying to write an application in CGI Perl with MySQL.. The connecting code, unfortunately didn’t work online, as it did on our local computer. Amar sent an email to tech support, asking for help connecting Perl to MySQL.. The Web Hosting company was one of the largest at the time, and we were expecting prompt response.

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